Case Study: IT Outsourcing
The Business Issue
A manufacturing company is overwhelmed with in the increasing costs of it’s IT Department and frustrated with the responsiveness and quality of service provided.
Our Approach
- Meet with the entire management team and define the companies IT needs and concerns.
- Perform a complete Technical Assessment of the IT infrastructure and resources.
- Perform skills assessments of IT Team members
- Examine all Costs and look for reductions.
How It Worked
- Meetings with management identified key areas where IT was falling short and not aligned with business goals.
- Technical and Skills assessments identified end of life cycle infrastructure assets and needed skills growth in team members.
- Cost management produced a 20 percent savings in the first month. The annual budget for IT was reduced considerably.
- Recommendations were presented to executive management, approved and implemented.
- Responsiveness and the quality of services were greatly improved. The IT team was successful.
The Technology
- Web based online request ticket system
- Proven methodologies and procedures
- Service quality and commitment Exercises
- Replaced expensive systems with low cost Linux systems.