Request Management System
Many of the products Trevorn offers are identified from our needs when supporting our customers. We have found a key to providing customers with their needs in a responsive and effective way is good request management. Trevorn relies on an intelligent request management and ticket system to capture, document, and communicate with our customers.
Features include:
- Frequently Asked Questions
- Ticket History
- Easy to use interface
- Report and Full Searching
- Self-Service web interface
- Email submission interface
- Email interface for ticket updates
- Ticket Prioritization
- Escalations
- Access Controls for different roles
- Action Time Stamps
- Ticket categorization
- Knowledge base
- Statistics and Reporting
- Approvals
All reporting and management interfaces are web-based and customizable.